1. Before submitting an RMA request, visit our FAQ page for technical assistance.
  2. If you cannot resolve the issue with your product, please call AIDA technical support at (909) 333-7421 or the authorized distributor where you purchased your AIDA product. Upon contacting AIDA, please have the model number and serial number readily available.
  3. Download and complete the RMA Request form and email to along with proof of purchase for a Return Merchandise Authorization number. Instructions will be provided on how to proceed via email.


  • Authorized returns must be shipped prepaid to AIDA. AIDA cannot accept freight collect shipments.
  • All returns must have an RMA number assigned by AIDA. Any product returned to AIDA without an RMA number will be returned to the customer.
    Please contact us so we can issue an RMA number.
  • After receiving a return authorization from AIDA, please make sure the product is adequately packaged in order to prevent it from further damage.
  • If the returned package is physically damaged or missing any of its original content/accessories, the product will be returned to the customer in “AS IS” condition.
  • If your product has a defect, AIDA will repair or replace the product with no additional cost.
  • If there are no defects found on the returned product, you will be held responsible for all shipping charges.
  • AIDA reserves the right to deny returns.


    1. Make sure to put the RMA # on the shipping label and outside of shipping box, otherwise you package will be refused.
    2. Standard DOA Period / CREDIT Return Policy: 30 days with appropriate RMA request via email. After 30 days, any RMA accepted will be processed for repair or replacements only. No credit will be given for any returns after the 30 days DOA period has expired. (30 days after the original purchase date, some exclusions apply.)
    3. RMA return items must include a packing list (using our RMA Request Form as a packing list is preferred).If the items are claimed as DOA or CREDIT, it must be fully packaged and free of damage.
    4. All the return items must be packed to protect against damage in shipment (physical damage voids the warranty). 
    5. Repairs will be serviced at our discretion depending on parts and salvageability.
    6. RMAs are processed within 7 days from the date it is received.  Please do not send RMA requests more than once to avoid duplicates.
    7. Return authorization numbers are only valid up to 15 business days. IF 15 business days has passed, your RMA number will be void, and you will have to reapply for a new one.
    8. Please ship the warranty return products to the AIDA RETURN CENTER located at the top of the RMA form.


1278 Center Court Dr.
Covina, CA 91724

*AIDA Imaging reserves the right to change this policy without advance notice.

How to Submit RMA.

 This 2MT is dedicated to learning our RMA process and how to submit claims.